Frequently Asked Questions
Is Terrapin Crossroads restaurant or bar open?
.....No Terrapin Crossroads is ONLY open for ticketed concert events!
What do I do if I can't make it to a show?
All sales are final. You may transfer your ticket to a friend!
How do I transfer a ticket?
Email or text a picture of your photo ID and include message to whomever your'e transferring to authorizing them to use your ticket(s) and for what show. If you are receiving transferred tickets, ALL YOU HAVE TO DO is show the picture of the sender's photo ID and the note authorizing the transfer when you GET TO DOORS ON SHOW DAY!
Do you have an ADA section or a place to sit if I can't stand for long periods of time?
Our shows are all GA but we provide an ADA section.
Where is Beach Park?
Beach Park is along the water adjacent to the Terrapin Crossroads' Patio.
May I dock my boat at Terrapin?
You may dock your boat at Terrapin if you have tickets to a show and email email@example.com prior to the show. Everyone on the boat MUST have a ticket. You may NOT leave your boat docked at TXR overnight!
Does Terrapin Crossroads have parking available?
Yes! We have a parking lot, but please be aware that it can fill up quickly on busy show days. We DO NOT oversee parking once our parking lot is full. Carpooling, ride share & public transportation are all encouraged!
Can I bring food and / or drink from home?
No food or beverages may be brought into the venue. Our outdoor bars are OPEN and we have a FOOD TRUCK parked on site!
Are small Bags/ Small Backpacks are allowed into the venue?
Yes! Our security will check all bags for food / beverages / dangerous items.
May I bring my child?
Outdoor shows are Ages 12 + (No Babes in arms allowed)
May I bring my pet?
No Pets. Our shows are loud, crowded, and unsuitable environments for animals.
May I bring a chair from home?
Low back beach chairs and blankets are allowed!
What COVID-19 safety protocols are being enforced?
To ensure the safety of all of our guests and staff, Terrapin Crossroads is implementing a new health & safety protocol which will require everyone to show proof of COVID-19 vaccination in order to enter the venue. This new policy will be in effect for all events moving forward, in both the Beach Park and Grate Room venues.
In order to ensure a smooth and easy entry into the venue, please make sure to have a copy of your vaccination card along with your ID in hand upon arrival. Your final vaccine dose must have been administered at least 14 days prior to the event in order to be admitted.
Digital copies will be accepted. We encourage you to visit this site and complete a few easy steps to obtain your Digital COVID-19 Vaccine Record, which may help speed up entry: https://myvaccinerecord.cdph.ca.gov/
Please plan to arrive with enough time to allow for slight delays entering the venue. If you or a member of your party will not be able to provide proof of vaccination, please contact us as soon as possible at firstname.lastname@example.org and we will process your refund.
We appreciate your understanding of our rules & procedures as we strive for the safest and smoothest experience possible!